As we wrap up another year of growth, innovation, and collaboration, we’ve taken time to review the results of our recent Customer Satisfaction Survey. Your feedback is invaluable — it shapes our priorities, validates what we’re doing well, and highlights where we can continue improving.
Here are some of the results…
We asked our clients “What do you value most about working with us?”, and we were humbled by the recurring themes of trust, quality and partnership…
“Great up-front technical support and a genuine drive to provide the best possible service.”
– Marelli Automotive
“You keep to your deadlines..”
– Platinum Stairlifts
“Quality of product.”
– Ceramisys UK
Pricing Satisfactions vs. Competition
Most customers are satisfied with our pricing, though the majority rated it as “somewhat satisfied” rather than “very satisfied.” This tells us we’re competitive, but there’s room to strengthen the value you feel you’re receiving.
Very satisfied
22%
Somewhat satisfied
67%
Neither satisfied nor dissatisfied
11%
Somewhat dissatisfied
0%
In 2026, we’ll focus on clearer value communication, more pricing transparency, and internal efficiency improvements to keep our offering strong and competitive.
Rework Issues & Continuous Improvement
The survey showed that rework incidents remain low — and where they do occur, your comments help us identify causes and prevent recurrence. Continuous improvement remains central to our approach.
Yes
11%
No
89%
Maybe
0%
Dependability of Scheduling & Lead Times
Your feedback shows our scheduling and lead-time estimates are dependable, but there’s still room to strengthen this. Accurate timelines are essential to your planning, so in 2026 our goal is to move from “dependable” to “very dependable.” We’ll get there through tighter scheduling controls, clearer communication, better capacity planning, and reducing variability during peak periods.
Very dependable
67%
Sometimes dependable
33%
Not dependable
0%
Value For Money
This section highlighted one of the strongest results across the entire survey. Many customers indicated that the value received goes beyond the product — encompassing service, support, reliability, and long- term partnership.
Excellent
22%
Above average
33%
Average
44%
Below average
0%
Looking Ahead to 2026…
Your feedback plays a vital role in shaping our roadmap for the year ahead. In 2026, we’ll continue building on the strong foundations already in place by:
- Strengthening technical support and client communication
- Maintaining our focus on quality and consistency at every stage
- Further refining scheduling accuracy and operational dependability
- Ensuring our pricing stays competitive while continuing to deliver strong value
Thank you for your partnership, trust, and ongoing feedback. It helps us keep improving year after year, and we look forward to supporting your success in 2026 and beyond.
